These projects are large scale projects done in Microsoft. All are responsive web apps. I am combining 3 projects here namely: - an application for police IT wing in India, sales incentive complete eco system applications, and a complete smart building solution for a renovated building of a leading enterprise.
NOTE: A lot of work is under NDA so for detailed wireframes please contact me separately. Customer names are withheld for NDA purpose.
The requirement was to create a complete intranet application for crime, law and order, traffic unit of police IT. The application would include registration of FIR, different types of crimes, crime scene investigation, file management, court proceedings, investigation analytics, crime history analytics, beat patrol apps.
My Role: Lead Designer, User Researcher, Interaction Designer
Discovery: To execute such a massive project and scope with limited budget and timeline, a survey approach was taken, apart from interviews with police officers, participatory observation at police stations. This was by far my most challenging project as the end users was of a diverse nature ranging from 20 year to 50 years old sometimes at the same role itself. The expectations from visual design were high and often unusable. Knowledge level of computers was not very high, internet connection in remote areas would be poor, and the expectations of stakeholders were high. Working with government stakeholders is a different game altogether working with the various of hierarchies of approval.
Design: A lot of my work involved guiding customer to a usable, trendy, functional interface which not only focused on functionality but also gave pleasing aesthetics as well.
Develop: Progressive web app was selected to make the app responsive as well so that it works for police officers on beat patrol as well.
For detailed wireframes and visual design, please contact me separately.
This project was conceived to replace customer’s 26 year old fragmented Sales Representative Incentive management system with an integrated, optimized, zero manual touch solution called Contoso. Their legacy systems were replaced with Credit Pay engines and Sales Performance Dashboards. In addition to these a Xamarin mobile app and a Chatbot was designed as well. It was the first sales comp integrated system which combines the most recent technologies like artificial intelligence, machine learning, bot and analytics capabilities. Overall team size was 65+. This project spanned two years and an agile methodology was taken up with design sprints happening throughout the cycle.
My Role: Lead Designer, Interaction Designer, Visual Designer
When I took over as Design Lead, I streamlined the design process, moved on from remote UX consulting on onsite user requirement gathering and suggested to not to design in the same sprint as UI development, but two sprints ahead, n-2. The project was in transition phase from waterfall to agile. Adoption of agile methodology was a huge success. My role was the design lead, user researcher, visual designer, pretty much every role. Apart from me I took support from visual designers to develop icons, style guides etc.
This project was highly acclaimed and won many awards within Microsoft. Lot of appreciation and excellent feedback was given by customer. It was even highlighted on linked in by the customer.
Some of the feedback below:-
“Yes… User experience was always an extremely critical factor to the success of ABC and I would like to commend you on delivering an amazing experience to our sales team. Thanks for the strong and powerful collaboration. “ - customer
“It is rightly said that "Design is not just what it looks like and feels like. Design is how it works", I am truly delighted that you have created something that not just looks great but works great as well. – customer
“We have designed, developed and rolled out one of the most innovative and user-friendly tools on the market”
“best user experience possible”
Appreciation on linkedin can be viewed here:-
Visitor management and coffee lounge experience
My Role: Lead Designer